Data Protection & Trust

Privacy Policy

Your trust is our utmost priority. Learn how Mahadev Tours and Travels collects, handles, and protects your information.

🔒 Privacy Commitment:

This Privacy Policy describes the general handling of customer information by Mahadev Tours And Travels. We are committed to maintaining the confidentiality, integrity, and security of all personal details shared with us.

1. Information We May Collect

Name, mobile number, email address, and travel-related details provided during inquiries, quotation requests, or confirmed bookings.
Passenger and identification details (such as Aadhaar, Voter ID, or Passport information) when required for hotel check-ins, transport manifests, White Rann / border permits, or regulatory compliance.
Payment or transaction reference information necessary to confirm and reconcile your booking. Note: Full confidential payment credentials such as card PINs, CVVs, net banking passwords, or OTPs are never requested by us.

2. How We Use Information

To provide accurate travel quotations, make and manage tour and car rental reservations, coordinate hotels, vehicles, guides, and sightseeing, and communicate real-time travel updates.
To process payments, issue formal GST tax invoices, dispatch booking vouchers, and maintain legitimate business records.
To promptly respond to customer inquiries, service requests, feedback, and customer support needs.

3. Sharing of Information

Customer information may be shared strictly with verified hotels, transport operators, chauffeurs, local safari/activity providers, and payment gateways only to the extent reasonably necessary to deliver the booked travel service or fulfill statutory legal requirements.
We strictly respect your privacy: We do not sell, rent, or trade customer personal information to third parties as a commercial product.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard customer information against unauthorized access, loss, misuse, alteration, or disclosure.
Customers are advised to exercise caution and avoid sharing confidential passwords, PINs, OTPs, or sensitive financial authentication credentials across open communication channels.

5. Data Retention

Personal and booking data is retained only for as long as reasonably necessary for booking administration, ongoing customer service, accounting, taxation, dispute-resolution, or regulatory compliance purposes.

6. Customer Requests & Rights

Subject to applicable Indian laws, customers may contact us at any time to inquire about the personal information we hold, request corrections of inaccurate details, or raise a privacy-related inquiry.

7. Cookies & Website Analytics

Our website may utilize standard session cookies or analytics tools to enhance user browsing experience, monitor page performance, and optimize navigation.
This Privacy Policy may be updated periodically to reflect changes in our business practices, travel offerings, or applicable legal requirements.